Privacy Policy

Who we are

Mentioned NZ (“we”, “us”, “our”) operates the media monitoring service available at mentioned.co.nz. We are based in New Zealand and this policy is written in accordance with the Privacy Act 2020 (NZ).

If you have any questions about this policy, contact us at info@mentioned.co.nz.

What we collect

We collect only what we need to provide the service:

• Account information: your name and email address when you sign up.
• Keywords: the search terms you add to monitor.
• Billing information: handled entirely by Stripe. We do not store your card details — Stripe processes and stores all payment data on our behalf.
• Alert recipients: any additional email addresses you add on the Business plan.
• Usage data: basic logs of when alerts and digests are sent, for troubleshooting purposes.

How we use it

• To provide the media monitoring service — matching your keywords against NZ news feeds and sending you alerts.
• To send your daily digest and real-time alert emails.
• To process subscription payments via Stripe.
• To respond to support requests.
• To improve the service.

We do not sell your personal information. We do not use it for advertising.

Overseas disclosure

To deliver the service, we use third-party providers that store and process data outside New Zealand. Under the Privacy Act 2020, we are required to disclose this:

By using Mentioned NZ, you acknowledge that your information may be transferred to and processed in the United States. Each provider is contractually required to handle data in accordance with applicable privacy laws.

How long we keep your data

We retain your account information and keywords for as long as your account is active. If you delete your account, we remove your personal information within 30 days. Billing records required for tax purposes are retained for 7 years as required by NZ law.

Cookies

We use session cookies for authentication only — to keep you logged in. We do not use tracking or advertising cookies.

Your rights

Under the Privacy Act 2020, you have the right to:

• Access the personal information we hold about you.
• Correct any information that is inaccurate or out of date.
• Delete your account and associated data.

To exercise any of these rights, email us at info@mentioned.co.nz. We will respond within 20 working days as required by the Act.

Changes to this policy

We may update this policy from time to time. If we make material changes we will notify you by email before the changes take effect. Continued use of the service after that date constitutes acceptance of the updated policy.

Complaints

If you believe we have breached the Privacy Act 2020, please contact us first at info@mentioned.co.nz. If we cannot resolve your concern, you may contact the Office of the Privacy Commissioner.